Legal
Terms of service
Last updated: 1 September 2026
Who you are contracting with
LevelPing is operated by Juan Jesús Cobo Gómez, NIF 77343450Q, with professional and contact address at c/ Henry Dunant 2, 1º B, 23009 Jaén (Spain), contactable at info@levelping.com. Using the service means accepting these terms.
What LevelPing is
A notification tool. You choose price levels and we try to tell you when a public market reaches them. That is the entire service.
What it is not
It is not financial, investment or trading advice. We do not recommend assets, levels, entries or exits, and nothing on this site should be read as a suggestion to buy or sell anything. Decisions you take after receiving an alert are yours alone.
No guarantee of delivery
Prices come from third-party exchanges and may be delayed, incomplete or wrong. Feeds drop, networks fail, Telegram and email providers have their own outages. We work hard at reliability and publish our status, but alerts are delivered on a best-effort basis with no SLA, and you must not rely on LevelPing as the sole trigger for anything that matters financially.
Acceptable use
Do not resell or redistribute our market data, do not abuse the API beyond its published limits, and do not use the service to break the law or the terms of the exchanges we read.
Account and payment
The free plan is free with no card. The paid plans are billed through Stripe, with VAT included in the price you see, and can be cancelled any time from your billing portal; you keep the plan until the end of the period already paid. Buying as a company, enter your VAT number at checkout so it lands on the invoice. We may suspend accounts that abuse the service.
Liability
To the extent permitted by law, our liability is limited to the amount you paid us in the previous twelve months. We are not liable for trading losses, missed opportunities or any indirect damage.
Refunds and cancellation
You can cancel at any time from your billing portal and you keep the plan until the end of the period you already paid; we do not pro-rate what is left. This is digital content delivered immediately: by subscribing you ask for it to start at once and you accept that the 14-day right of withdrawal does not survive that delivery, as Spanish consumer law allows. If something on our side plainly failed, write to us and we will sort it out.
Applicable law and disputes
Spanish law applies. Write to info@levelping.com first: we answer within a month. The EU online dispute resolution platform shut down in July 2025, so it is no longer a route. Failing agreement, the courts of Jaén have jurisdiction — except where you are acting as a consumer, in which case the courts of your own domicile do.
Contact
Questions about these terms: info@levelping.com.